This privacy policy covers the website of GRAUº Cerâmica (www.grauceramica.com)

The team of GRAUº Cerâmica respects the privacy of the User and processes their personal data in accordance with the laws in force. The data will not be processed for any purpose other than those specified here. The team of GRAUº Cerâmica reserves the right to update or modify its Privacy Policy at any time, in particular, in order to adapt it to legislative changes.

How and what is your data collected?

The data will be collected exclusively if you fill out any of the forms on our website. Collected data are precisely those described in each form. We always request only the minimum data necessary to fulfill your request.

For what purposes are the User's personal data collected?

The data are collected exclusively for the purposes indicated in the form you filled out, namely sales contracts for our products or sending our newsletter, and will not be used for any other processing. GRAUº Cerâmica will not use your personal data to send you any unsolicited mail whose content has not received your explicit consent. GRAUº Cerâmica does not sell or trade your data with third parties.

Do we share your personal data?

GRAUº Cerâmica never shares its clients' personal data with third parties, without their consent, except when required by law.

What are your rights when you give us your data?

In accordance with the applicable legislation, GRAUº Cerâmica undertakes to respect the confidentiality of its personal information and ensure the exercise of its rights to:

a) Right to be informed: our customers have the right to obtain clear, transparent and understandable information about how GRAUº Cerâmica uses their Personal Data.

b) Right of access: in addition to the right of information, you can access your personal data that we treat and keep. In these cases, GRAUº Cerâmica will give you a copy of the personal data that are object of treatment. In addition, when requested through electronic means, the information will be provided in an electronic format of common use.

c) Right of rectification: you have the right to rectify your personal data if they are incorrect, out of date or if you wish to complete them. To do so, you can contact us for the above contacts.

d) Right of erasure / right to be forgotten: you can ask us to delete your data, however, please note that this is not an absolute right, since we may have legal grounds or other legitimate interests for the retention of your personal data.

e) Opt-out right, including direct marketing: you can either unsubscribe from GRAUº Cerâmica newsletter or choose to be removed from our direct marketing communications at any time. The easiest way to do this is by clicking on the “remove” link in any email or communication we send you, but you can also contact us for that purpose.

f) Right to withdraw consent at any time for data processing: you may withdraw your consent to the processing of data when such processing is based on your consent. Withdrawal of consent does not affect the legality of consent-based treatment prior to withdrawal.

g) Right to file a complaint with the CNPD: If you consider that the processing of your personal data by GRAUº Cerâmica violates the applicable data protection legislation, you may file a complaint with the National Data Protection Commission (“CNPD”).

h) Right to portability of data: you have the right to move, copy or transfer the data from our database to another.

i) Right to limit treatment: you have the right to request the restriction of the treatment of your data in the following situations: if you dispute the accuracy of the data, if the treatment is illegal and do not want to erase your data, but only limit it, if the data is no longer necessary to GRAUº Cerâmica but necessary to the visitor/customer or if you have exercised the aforementioned right of opposition, during the period of time in which GRAUº Cerâmica analyzes their legitimate interests in treatment prevail or not over that right.

In order to request the exercise of any of the rights enumerated above, in addition to the forms specifically mentioned in the respective paragraphs, you may send an email to our email address, which you may also use if you have any questions regarding this Privacy Policy.

Where are User data stored?

GRAUº Cerâmica stores the data of its clients and users in its servers located in the European Union. These servers are protected and maintained in accordance with the highest security standards and in compliance with applicable privacy laws. If you wish to be removed from our database, you may exercise this right by contacting us through the various means available on the site.

Does GRAUº Cerâmica use cookies on their website?

The GRAUº Cerâmica (www.grauceramica.com) website uses cookies in certain areas. Cookies are files that store information on the user’s hard drive or browser, allowing websites to recognize it and know they’ve visited them before. You may configure your browser to refuse cookies, but in that case, the website or portions thereof may not function properly. Cookies are used to monitor and analyze the use of the website, allowing the team of GRAUº Cerâmica to provide the best user experience.

The cookies used do not collect information that identifies the user. Cookies collect generic information related to preferences, such as how users arrive and use the site or zone of the country / countries through which they access, etc.

How can you reach us?

If you have any questions regarding the privacy and security of your data, you may reach us at hello@grauceramica.com, and we will reply as soon as possible.